Bidding Farewell to OEM Dependence Infirmary Health’s Path to $2M in Savings.
At a glance
About
Growing out of a desire to ensure medical access for southern Alabama and its surrounding communities, Infirmary Health exists as the largest not-for-profit, non-governmental healthcare provider in Alabama. Three Acute Care Sites, Three Post-Acute Care Facilities, Three Ambulatory Surgery Centers.
9
Locations Nationwide
932
Total Beds
20k
Active Medical Devices
Situational challenges
Fragmented asset data
Infirmary partnered with Intelas to standardize healthcare technology management (HTM) across their system, deliver cost savings through reduced reliance on OEM service contracts, and quickly address emergency service needs.
Cost Dynamics
Costly training expenses and high parts costs often lead in-house HTM programs, including Infirmary Health, to rely on Original Equipment Manufacturer (OEM) service contracts. This reliance underscores the opportunity to enhance operational efficiency and cost-effectiveness within the program.
Process Variability
Varied processes and procedures across Infirmary’s facilities have introduced inefficiencies and inconsistencies in quality, alongside potential safety risks. This highlights a crucial area for improvement.
We evaluated multiple vendors to assist us with our equipment and technology management program. After multiple vendor proposals and presentations, it was very clear that Intelas was best positioned to manage this arena for us. We have been very pleased with their implementation of a standardized solution across all of our facilities. Their quick response and vetted sources for OEM parts have helped ensure the uptime of our imaging equipment. After-hours support and quick movement to source parts have proven to keep critical equipment in service with minimal impact to operations.
The result
$2 Mil.
annual cost savings by reducing reliance on OEM service contracts
1 Hour
Guaranteed Emergency On-site Response
98%
Mission-Critical Device Uptime
Roadmap to Success
01
Prioritize in-house and regional expertise to reduce reliance on costly external OEM contracts.
• Integrate existing team of 22 biomed technicians and imaging engineers. Attract top-tier talent to further build a capable, responsive in-house team ready to meet the system’s needs.
• Implement comprehensive training to enhance the team’s skills in preparation for the transition from OEM service contracts.
02
Centralize and streamline service requests and standardize operations across all three hospitals to address inefficiencies stemming from varied service processes.
Introduce a single point-of-contact and unify procedures through standardized practices, operating instructions, and Medical Equipment Management Plans (MEMP) to ensure consistent, high-quality service delivery.
03
Leverage Intelas’ extensive network of regional resources, remote support, and a specialized team from Gulfport Hospital, MS, to gain additional imaging expertise.
Strategically located forward-stocking locations facilitate quick access to critical parts and components, enabling faster service resolution and minimizing downtime.
Turn a program assessment into a systemwide advantage
What’s next?
Start the path to smarter asset management. With one call, we can start to help you balance cost control, maximize uptime, and bring strategy back to capital planning.
Together we’ll explore how systemwide service alignment can reduce fragmentation, elevate performance, and support stronger outcomes.