CHRISTUS Health
Inventory audit boosts HTM performance
Zero Joint Commission findings
CHRISTUS Health addresses one of its biggest opportunities: ongoing asset management
At a glance
CHRISTUS Health
CHRISTUS Health is a Catholic, not-for-profit system made up of more than 600 centers, including community hospitals, urgent care centers, health insurance companies and physician clinics. It’s a community of 45,000 Associates, with over 15,000 physicians providing individualized care.
600+
Healthcare centers
45k
Associates
126k
Medical devices
Situational challenges
Inventory management is a critical function in healthcare, directly impacting decision-making, patient care, cost controls, regulatory compliance, training needs, and capital planning.
In 2021, as Texas-based CHRISTUS Health began to emerge from the grip of the COVID pandemic, they saw a unique opportunity to improve operational performance by conducting a comprehensive medical equipment inventory audit of over 126,000 medical devices.
Multiple service lines/outpatient centers activated, deactivated, and adjusted inventory to align with the new, post-covid operations.
The release and installation of capital paused during the height of COVID.
Increase in devices designated “unable to locate.” Two main factors: COVID-restricted areas and clinical teams’ heightened preferences for quick access to specific devices.
A traditional 2% quarterly flux of material/ inventory was compounded by COVID operational adjustments and multiple medical device supply chain issues.
CHRISTUS Health System also entered its TJC inspection window—33 hospital inspections.
The success of the CHRISTUS AM team’s inaugural year demonstrates the value of having a dedicated inventory team. Utilizing their knowledge and experience, they identified opportunities to benefit asset management functions which made a profound impact in streamlining our overall service program.
The result
Zero
Findings during the Joint Commission inspections
51%
Reduction in “unable-to-locate” devices
15%
Faster inventory completion by streamlining processes
Roadmap to Success
01
Define success
Clearly defined success from the outset ensuring alignment among all stakeholders involved
02
Identify resources
Improved inventory accuracy with an inventory of 126k medical devices
03
Identify key processes
Developed critical processes for optimal communication during each phase
04
Improve medical device identification
Ensured every medical device had a scannable asset tag, clear system affiliation, and photographic documentation, enhancing traceability and inventory precision.
Download the full PDF: Novant Health’s system-wide turnaround
- Real-world ROI data from Novant’s implementation
- Detailed look at the tools and strategies we deployed
- Actionable insights for scaling asset management in large systems
- Use it as a framework to pitch change internally
Turn a program assessment into a systemwide advantage
What’s next?
Start the path to smarter asset management. With one call, we can start to help you balance cost control, maximize uptime, and bring strategy back to capital planning.
Together we’ll explore how systemwide service alignment can reduce fragmentation, elevate performance, and support stronger outcomes.