Riverside Health System
Delivering long-term benefits for Riverside Health System’s clinical engineering needs
At a glance
Riverside Health System
Riverside Health System in Newport News, VA., is one of the state’s largest healthcare providers, serving more than two million patients annually. It consists of four acute care hospitals, three specialty hospitals, and 65 satellite facilities spread across southeastern Virginia
2million
Patients annually
7
Hospitals
65
Satellite facilities
Situational challenges
In early 2022, Riverside Health System began the process of selecting a new provider to elevate its clinical
engineering program. The health system needed immediate help preparing for a DNV accreditation survey,
identifying and building a service delivery plan for all medical devices, and addressing outstanding work
orders. At the same time, Riverside required any new provider to stand up a strong management team, hire
top-tier biomedical technicians, and implement a clear, actionable plan to meet
its goals
Intelas’ team immediately understood our needs, developed a plan to staff our facilities, and set up an inventory management program for all medical devices. Their thorough, methodical process and skills not only helped us with a DNV survey, but has given us the confidence that they will continue to provide our patients and staff with the highest level of service possible.
The result
100%
Asset visibility of nearly 24,000 medical devices
Zero
Findings during the inspections
14
Team members onboarded
Roadmap to Success
01
Built an inventory management program
The team validated existing records, standardized data, and photographed each asset with a scheduled maintenance plan
02
Delivered a survey focused
90-day plan
Mapped a detailed 90-day transition plan with defined milestones, timelines, and stakeholder alignment
03
Designed & executed a systemwide staffing strategy
Conducted a comprehensive workforce analysis to determine optimal staffing model, factoring in workload demands, geographic coverage, and continuity goals.
Download the full PDF: Novant Health’s system-wide turnaround
- Real-world ROI data from Novant’s implementation
- Detailed look at the tools and strategies we deployed
- Actionable insights for scaling asset management in large systems
- Use it as a framework to pitch change internally
Turn a program assessment into a systemwide advantage
What’s next?
Start the path to smarter asset management. With one call, we can start to help you balance cost control, maximize uptime, and bring strategy back to capital planning.
Together we’ll explore how systemwide service alignment can reduce fragmentation, elevate performance, and support stronger outcomes.