Central Massachusetts
Redefining imaging service delivery at scale
At a glance
Central Massachusetts' Health System
One of Central Massachusetts’ largest health systems, this multi-hospital network includes the region’s only Level I Trauma Center and Level III Neonatal Intensive Care Unit. With more than 31,000 medical devices in use across its campuses, the organization needed a healthcare technology management program that could ensure equipment readiness, reduce service
costs, and meet demanding compliance requirements—without operational disruption
Only
Region’s Level I Trauma Unit
31,000+
Medical devices in use across the system
Only
Region’s Level III Neonatal Intensive Care Unit
Situational challenges
Before transitioning to Intelas, the health system faced two urgent challenges:
Regulatory readiness under time pressure
The organization required an accelerated implementation to assess its inventory and bring devices into compliance well ahead of the typical 90-day transition timeline.
Escalating diagnostic imaging costs
Several multi-million-dollar OEM contracts for high-end imaging systems were nearing expiration.
The service engineers are on-site, the response time and uptime are phenomenal, and their investment in training is clear. How they keep some of our end-of-life units running is beyond me
The result
75,000
Devices brought into regulatory compliance
3
Successful accreditations supported with zero findings
99%
Uptime for diagnostic imaging equipment
$500k
In annual savings by replacing OEM contracts
97%
Customer Satisfaction within six months
4-year
Contract renewal earned through performance
Roadmap to Success
01
Immediate support and accelerated compliance
Inventoried more than 31,000 devices and identified 7,500 with preexisting conditions or regulatory compliance issues.
02
Staffing to meet complexity and scale
Hired and trained 24 full-time biomedical engineers and technicians—tripling the size of the previous program.
03
Defined KPIs and performance alignment
Collaborated with hospital leadership to define key performance indicators that would guide the program.
04
Diagnostic imaging transformation
Developed a long-term strategy to bring support in-house.
Download the full PDF: Novant Health’s system-wide turnaround
- Real-world ROI data from Novant’s implementation
- Detailed look at the tools and strategies we deployed
- Actionable insights for scaling asset management in large systems
- Use it as a framework to pitch change internally
Turn a program assessment into a systemwide advantage
What’s next?
Start the path to smarter asset management. With one call, we can start to help you balance cost control, maximize uptime, and bring strategy back to capital planning.
Together we’ll explore how systemwide service alignment can reduce fragmentation, elevate performance, and support stronger outcomes.