The right HTM model for every healthcare environment
Tailored solutions for hospitals, clinics, and multi-site systems
Health systems face increasing pressure to manage more devices
across more settings, with fewer resources and rising cyber risks.
To meet this challenge, Intelas offers three HTM models, each designed to meet the unique needs of hospitals, outpatient sites, and regional networks. Whether you need embedded teams, flexible coverage, or both, our programs deliver centralized visibility, comprehensive technical smarts, service that’s a step ahead and cybersecurity, built for healthcare.
Key benefits
- Hospital-embedded expertise across all modalities.
- Reduced reliance on OEM.
- End-to-end service, repair, and contract oversight.
- Faster on-site response and less equipment downtime.
- 100% regulatory compliance with all accrediting organizations.
- Capital planning and lifecycle forecasting built into your strategy.
Fully outsourced HTM
Dedicated, on-site programs for hospitals and health systems
Our fully outsourced program embeds a full-time clinical engineering team, comprising biomed technicians, imaging engineers, and an on-site management team, directly within your facility.
We deliver a fully managed HTM program aligned to your standards, priorities, and patient care goals. From executing your MEMP to managing vendors, service documentation, compliance, and capital planning, we provide consistent, expert support at the point of care.
Key benefits
- Rapid, specialty-specific coverage across facilities.
- Technicians dispatched based on need, site type, and modality.
- Reduced reliance on OEMs and fragmented vendor service.
- Capitated pricing and full visibility into service activity.
- Ideal for hospitals, outpatient clinics, and imaging centers.
Talent on-demand
Flexible support across care sites, regions, and systems
Our Talent On-Demand field service solution gives you access to highly trained, field-ready technicians and engineers across biomed, imaging, and lab equipment.
Whether you’re filling a short-term gap or need long-term coverage, we deliver consistent, high-quality service that integrates seamlessly with your existing program without compromising performance or slowing you down.
Key benefits
- Complete visibility and oversight across all care environments.
- Dedicated hospital teams supported by field-based teams.
- Consistent quality and uptime across inpatient and outpatient sites.
- Bench strength to support on-site teams during peak demand.
- Scalable for large multi-hospital systems with expansive regional footprints.
Hybrid HTM program
Blended coverage across flagship hospitals and distributed care sites
Intelas’ Hybrid HTM solution combines a fully staffed on-site program at your main hospitals with field-based support for off-site and outpatient locations across your region. Whether your system spans city blocks or state lines, this model ensures continuity and consistency without pulling focus from your core facilities.
Backed by Intelas' technology ecosystem
Each service model is powered by our integrated platforms, providing consistent visibility, compliance, and performance across your entire HTM program. Core platforms are built into every program to drive visibility, compliance, and uptime. Targeted tools address specific goals, solving high-impact challenges without adding complexity. Every component is designed to strengthen service, unify data, and deliver results at scale.
TeamCHAMPS
Unified CMMS at the center of the ecosystem, connecting service, assets, and decisions across every site.
TechCONNECT
Mobile apps connecting technicians and clinical teams with service requests, status updates, and real-time communication.
RemoteVISION
Continuous remote diagnostics detect service issues early, speeding resolution and protecting equipment uptime.
CyberHUB
Real-time insight into device cyber risk with proactive monitoring and coordinated resolution workflows.
CapitalINSIGHTS
Transforms equipment data into lifecycle priorities for clearer capital planning and smarter spending.
ClientSHARE
Centralized performance platform with feedback, action tracking, and shared visibility.
DataVANTAGE
Unifies operational, clinical, and financial data into actionable intelligence for smarter decisions.
AuditSURE
ISO-backed quality and compliance oversight that maintains survey readiness and strengthens continuous improvement.
EquipTRAX
Room-level tracking pinpoints equipment, reducing loss and search time, boosting efficiency.
EquipREADY
Ensures mobile equipment is clean, available, and ready through validation and daily PAR management.
Backed by Intelas' centralized support from our Technical Resource Group (TRG)
In addition to our technology ecosystem, each Intelas service model is supported by our Technical Resource Group (TRG)—a national team that works behind the scenes to ensure your on-site and field teams have what they need, when they need it, keeping patient throughput moving without disruption.
One partner. Three ways to transform your HTM strategy
Explore the model that fits your system or combine them for a solution built around how and where you deliver care.
