Technical Resource Group
The team behind your team
Reliable healthcare technology management doesn’t happen by accident. Behind every consistent repair, capital decision, and compliance-ready process is the right infrastructure. For Intelas, that infrastructure lives inside our Technical Resource Center in Mooresville, North Carolina. Our version of Mission Control.
Here, the Technical Resource Group (TRG) operates behind the scenes to coordinate and scale five essential operational areas working hand-in-hand with your local teams to ensure your program performs with the consistency, speed, and insight modern health systems demand.
What we support through the Technical Resource Group
Quality and compliance
Compliance starts with structure. Our dedicated team ensures operational practices align with ISO 13485:2016 and other regulatory standards. From documentation to audit preparation, they support survey readiness across all facilities—so compliance isn’t a scramble, it’s a standard.
Parts procurement
We simplify sourcing through a 24/7 procurement team that ensures validated, OEM-quality parts reach technicians and engineers without delay. Real-time notifications and automated workflows reduce downtime and eliminate guesswork in the field.
Cybersecurity mitigation
CyberHUB, our passive monitoring and AI-powered risk engine, is managed from within the center. The team prioritizes vulnerabilities, coordinates vendor actions, and safeguards connected medical devices—maintaining clinical continuity without disruption.
Healthcare technology planning
Using CapitalINSIGHTS, our planning team combines lifecycle data, service history, and environmental risk scores to inform equipment replacement strategies. The goal: avoid capital surprises, maximize asset value, and align investments with long-term goals.
CMMS and informatics
Systemwide visibility starts here. TeamCHAMPS, our centralized CMMS platform, is managed by a team that coordinates maintenance schedules, streamlines service workflows, and ensures leaders have accurate, real-time data to guide decisions.
Why it matters
Our TRG doesn’t sit apart from your program. It’s built into it. By providing centralized support that scales with your needs, the Technical Resource Group helps drive uptime, reduce risk, and ensure consistent performance at every level of your clinical engineering solution.
Turn a program assessment into a systemwide advantage
What’s next?
Start the path to smarter asset management. With one call, explore how aligned clinical engineering can improve equipment availability, reduce risk, support clinical excellence, and drive more efficient, cost-effective service delivery.
Together we can build a more reliable, scalable clinical engineering program—one that fully supports your system’s care, cost, and compliance goals.